the other problem we're experiencing is when dad wants to change channels he's actually blocking the channels he goes to. we're down to only a few of the normal 300 channels to choose from now. the good news is he hasn't blocked PBS- his favorite channel. don't ask me how this hasn't happened yet as it's truly the only channel he constantly tries to find!
so at first i'm like- hey no big deal, i'll just unblock the channels. for those of you know know me personally, you know i used to work for one of the big cable companies... so this should be no problem.
w-r-o-n-g.
it's not that easy cuz DUH!! you need a PIN. wellllllll... no one here has put in a PIN for parental blocking purposes. so start over at square one... call the cable company.
now this is where i may get furious reliving the experiences, so bear with me while i retell the story.... i'll try to keep it short and clean.
first, i'm on hold. ok.
i finally get to what i think is the end of the que, i heard an actual voice... then, dial tone.
i call back... yup, i'm on hold. ok.
BAM! dial tone.
by this time, the situation is creating a life of it's own. i'm thinking- hey! i should call someone i know over there and backdoor this thing.
oops- mom needs help first. ohhh- here comes dad... he needs help, too.
that's done. call again. on hold.
wait- KEWL! a human!! hi! this is katmir, i used to work in business class by the way..... how are you today? good, good. oh we're doing well, too, thanks. hey, we have a problem we need help with- may i run something by you? ohh good, thanks.
i'm thinking so far so good. then that angel on my right shoulder tells me to tell my story straight out... honesty is the best policy, so i begin... this isn't for me, you understand, this is a problem at my parents house. they're both elderly and under my care and......
i'm interrupted.
ma'am, let me stop you right there... if you aren't on the account you're calling about, there's probably nothing i can do to help you. i hope you understand and i'm sorry.
i reply with.... umm, i certainly understand policies and the precautions you must take, but if you don't mind hearing me out for a minute, i'm sure you will understand this is a minor issue that can be easily resolved.
ma'am, again i'm sorry. you've already said this is about your parents account. unless you are authorized to speak on their behalf, i'm afraid we are unable to help you. now, if the person listed on the account is available and can speak to me and verify some information, then i will be very happy to assist you.
umm, ok, well that would be my dad... however... (dad is in his chair and can hear me, so how do i say this without hurting him). ya know, never mind. i will have dad call you back at a more convenient time for him, may i get your name?
ohh- anyone here can assist him. thank you for calling. have a nice day.
after an hour or so, i tell dad we need to call the cable company. i think i explained what he needed to do on the phone call, so dialed and prayed...
yes. yes. thank you. no. yes, (614) 224... (no dad, that's your office phone, it's (614) 876...) oh yes, sorry, it's... yes, jim. yes. yes. my SS#? it's 4500 du. (uh, dad... not your address, they are asking for your last four- like what what we give at the VA) oh yes. ok. you'll need to speak with scott, he's got that information. like scott said earlier, the newspaper doesn't have a button and it needs to be scored.
i reached over, hugged dad and took the phone. i said thank you, you did great!
click. i hung up. this morning i emailed a manager i know at the cable company. her father also has alzheimer's.... at one time, she said to let her know if there was anything she could do. i figured it was time to see if she meant it.
another thing dad and i do a lot of.... and i mean, realllllly a lot of.... is opening and closing cupboards and doors. he needs to make sure everything is inside that is supposed to be inside. and, further, he needs to make sure i know that the doors are closed. if they don't close- as in latch, we open and close and open and close until i assure him it will stay closed until someone pulls it open-- to which, he promptly decides is his task to do for me.
we turn lights on and off... we check faucets.... we check clothes drawers.... we move shoes and coats. dad was always a person who had everything in it's place- so this stuff doesn't surprise me at all. but.... it's wearing on me to do these things a thousand times over the course of a day. yes, my friends.... alzheimers.
it's go bucks saturday. a beauty. hope everyone is having a great weekend! dad and mom will be listening to the game on the radio.
